How to handle difficult conversations assertively, without creating or becoming the drama.
Following on from my article “Who…
Who are your toughest conversations with?
When we think about communication challenges, we often picture that tense meeting with a client, an awkward conversation…
How to deliver bad news assertively
Most of us find giving bad news difficult; it doesn’t necessarily come easily or feel comfortable.
I don’t…
Why saying No might be the most helpful thing you can say
Do you find saying No difficult?
Do you ever find yourself doing something you don’t want to do or haven’t…
What do you do if you’ve upset someone?
A client’s team member upset one of their colleagues the other day. They didn’t mean to; to be honest they hadn’t…
Do others call you aggressive, unassertive or assertive?
And what do they mean?
What behaviours do they see to make them say that and what’s the difference?
I’d…
Becoming the boss of your mates.
One of the hardest things to do in business (in my opinion) is to be promoted internally. One day you are the same as…
Can you avoid arguments? One simple tip to stop them in their tracks.
Many moons ago I stayed at a hotel that used traffic light symbols to set the expectations for when the restaurant would…
