What do you do if you’ve upset someone?

A client’s team member upset one of their colleagues the other day. They didn’t mean to; to be honest they hadn’t…

Do others call you aggressive, unassertive or assertive?

And what do they mean?

What behaviours do they see to make them say that and what’s the difference?

I’d…

Becoming the boss of your mates.

One of the hardest things to do in business (in my opinion) is to be promoted internally. One day you are the same as…

Can you avoid arguments? One simple tip to stop them in their tracks.

Many moons ago I stayed at a hotel that used traffic light symbols to set the expectations for when the restaurant would…